Refund Policy

Fresh Engagements Corporate Services Provider, Dubai, UAE (owner https://shop.wolfglobal.org) offers its customers the option to refund their money if ONLY services were not provided within 30-days of purchase. Fresh Engagements Corporate Services Provider may provide pro-rated refunds for partially completed services, at its sole discretion. These must be processed in due diligence and due process.

VIOLATION OF TERMS

No refunds may be provided if a client violated our Terms of Service that can be found here.

GROWTH SERVICES

Services that involve growth of fan base, followers and fan base cannot be refunded unless this service was not delivered within 30 days from the date of order. While we will always do our best to stick to the timeline provided on product pages – at times – due to unavoidable circumstances, growth campaigns may face additional downtime. In such cases, we will provide a full refund only if full 30 days have passed from the date of order or from the date of commencement of order whichever comes later. By purchasing growth services you automatically agree to not run any third party growth campaigns, contests, giveaways or any other method by which your fan base may increase. If such is recorded then no refund will be provided and service may be canceled without notice.

SUBSCRIPTION SERVICES

Services that involve improving engagement and/or are of subscription type can only be refunded on a pro-rata basis if the client demands a refund before utilizing 50% of the subscription. If a refund is required by the client, this must be demanded at a maximum within 30 days of purchase. If more than 50% of the subscription has been used, or 30 days have passed since the day of purchase, then no refund will be provided despite service cancellation. By purchasing such services you automatically agree to not run any third-party engagement improvement campaigns. If such is recorded then no refund will be provided.

VERIFICATION, CLAIM AND PR SERVICES

Verification, claim and PR services are fully refundable if only they are not delivered within the maximum time frame provided from the date of the order. Please note that these services require continuous input and feedback from the client and any delay caused by the client in providing assistance during the delivery of this service will further add to the delivery timeline. Please note changing usernames, manipulating account visibility or running third-party services that conflict with the delivery of Fresh Engagements Corporate Services Provider service will result in cancellation of service and no refund will be provided.

USERNAME CHANGE

No refund whatsoever will be provided if the client changes their page URL or their page name and/or their profile handle. If the username is changed during a running campaign, the order will be canceled and no refund will be provided.

PROFILE VISIBILITY

No refund whatsoever will be provided if the client changes their profile visibility and/or makes their profile ‘private’ instead of ‘public’ during a running campaign. If such is noted, the order will be canceled and no refund will be provided.

DELETION OF DELIVERED SERVICES

No refund whatsoever will be provided if the client is found deleting delivered fans, views, likes, comments and/or engagement of any form. If such is noted, the order will be canceled and no compensation or refund will be provided.